Industry: Plumbing
The homeowner with a burst pipe calls three companies. First one to respond wins.
Aperture OS maps your emergency intake, dispatch, and post-job follow-up workflows through guided conversation and produces a verified implementation blueprint that captures calls before they go to voicemail, routes them to the right tech, and follows up automatically. The job was available. The question is who answered first.
Map your dispatch workflowWhat does a slow response time actually cost a plumbing company?
Industry data shows 78 percent of service calls go to the first company that responds. Plumbing is an emergency-driven business — the customer is stressed, the problem is getting worse by the minute, and they are calling multiple companies at the same time. The average plumbing company misses 8 to 12 calls per week to voicemail during peak hours. Each missed call is a $250 to $600 job, gone.
The post-job follow-up problem is quieter but expensive over time. Most plumbing companies get 30 to 50 percent of their new business from referrals and repeat customers. The review request and referral ask happen inconsistently because there's no system to trigger them. An automated post-job sequence that sends a review request 24 hours after job completion takes 20 minutes to build and runs on every job, forever.
The intake and follow-up workflows are not complex. They run manually because they were never mapped and never built.
How does Aperture OS automate plumbing dispatch and follow-up?
The conversation starts with how your plumbing business handles calls today. Steve maps every intake path, every routing decision, and every post-job touchpoint. Atlas verifies every integration in your stack. The output is built from your actual process.
Phase 1: Map
Every call type, routing rule, and follow-up touchpoint gets documented
Steve walks through your full call flow: How do calls come in — phone, web form, referral? What happens when the phone goes unanswered? How do you distinguish emergency from routine? Which techs handle which service types? What does post-job follow-up look like today — who sends it, when, and what it says? Residential and commercial clients get mapped separately if the routing and communication differs.
Phase 2: Blueprint
Atlas verifies every integration and produces the phased build plan
Once your workflow is mapped, Atlas researches every integration available for your stack via live web search: ServiceTitan, Housecall Pro, or Jobber for dispatch, Twilio for SMS confirmation and follow-up, Google Business API for review requests. The implementation plan phases the build: inbound intake and emergency routing first, tech dispatch and confirmation second, post-job review and referral sequence third.
Phase 3: Build
Every call gets answered. Every job gets followed up. No voicemail, no missed reviews.
With the blueprint in hand, you build the automation on tools you already have. An inbound call that goes unanswered triggers an immediate SMS to the customer with an estimated callback time. Emergency requests route directly to the on-call tech. Job completion triggers the follow-up sequence: satisfaction check, review request, and referral ask at defined intervals. Your techs handle the pipes. The automation handles the rest.
What does the implementation blueprint include?
- →Inbound intake workflow: missed call capture, immediate SMS acknowledgment, and callback queue
- →Emergency dispatch path: priority routing with tech notification and customer ETA confirmation
- →Residential vs. commercial routing logic with service type branching
- →After-hours and on-call handling with escalation sequence
- →Post-job follow-up sequence: satisfaction check, review request, and referral ask timing
- →Every integration path verified for your dispatch software and communication tools
Other service businesses automating with Aperture OS
Common questions about automating plumbing workflows
How does automation handle true emergency calls when a tech needs to respond immediately?
Emergency calls get mapped as the highest-priority routing path during the conversation. When an emergency comes in — burst pipe, sewage backup, no hot water — the intake automation captures the situation details and routes immediately to the on-call tech with full context: address, issue type, and any access notes. The homeowner gets a confirmation within minutes so they know help is on the way. The emergency path bypasses every normal scheduling queue and goes direct to dispatch.
We do both residential and commercial work — can the routing handle both?
Yes. Residential and commercial work get mapped as separate intake paths with different routing logic. A residential call about a clogged drain routes differently than a commercial account with a service agreement and a designated property manager contact. The mapping conversation captures each client type, how they prefer to be contacted, and what the response SLA looks like. Each path gets its own workflow in the implementation plan.
What about follow-up after a job closes — reviews, referrals, repeat business?
Post-job follow-up gets mapped as its own sequence during the conversation. After job completion, the automation sends a satisfaction check 24 hours later. If positive, it triggers a review request for Google or Yelp. If negative, it routes to you directly before a review gets posted. Customers who indicate repeat needs enter a follow-up sequence at a defined interval. The sequence is built from how you currently handle post-job communication.
How does this work with our existing dispatch software?
Atlas verifies available integrations for your specific dispatch software via live web research during the mapping session. Common plumbing platforms with established integration options include ServiceTitan, Housecall Pro, and Jobber. If your software has an API or supports a CRM integration layer, the blueprint will include that connection. For software with limited options, the blueprint identifies the lowest-friction workaround that fits your existing process.
Stop losing jobs to the company that answered first
One conversation maps your intake and dispatch workflows. One blueprint shows you how to build the automation.
Start the conversationFree to start. See how it works →