Workflow automation
for Auto repair shops.
Keep customers and job records connected.
Booking reminders, parts updates, and service follow-up need the right vehicle and current job status. Map those details before adding more messages.
Start with work you recognize.
Appointment confirmation
Track a confirmation separately from a reminder being sent.
Parts updates
Notify the service adviser when delivery status changes.
Multi-vehicle records
Keep each message tied to the correct vehicle and work order.
Parts arrival to appointment confirmation.
An example to work through with your team.
A parts arrival is recorded for a pending repair order.
Match the part to the correct vehicle and work order.
Ask the service adviser to confirm readiness and scheduling.
Contact the customer with the confirmed next action.
Has the adviser confirmed the job can be scheduled?
Clear to continueRecord the confirmed next action and move to the appropriate handoff.
Exception to handleKeep the customer message pending and assign any missing part or scheduling detail.
- Accountable owner
- Service adviser
- Useful outcome
- A customer update based on the actual repair order status.
Get the rules clear.
- How do supplier updates enter the work order?
- Who confirms readiness before contacting the customer?
- How do you distinguish two vehicles belonging to one customer?
Start with the work you already know. Steve, your AI process designer, helps you choose a process worth automating, map its handoffs and decisions, and create a phased build plan. Connection options and permissions need checking during implementation. You can continue building with his guidance.
Explore the next step.
Is answering the phone the immediate need?
Katie is the managed AI receptionist service. Try a demo for your business and arrange a kickoff with Evan, Aperture’s founder.
Meet Katie and try the demo →